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Frequently Asked Questions


  • Why would a debtor pay their bill when Diversified Services contacts them if they have refused to pay after receiving several statements?

    • Most debtors perceive the assignment of a debt to an agency as a major step in an effort to "take serious" action, which encourages a favorable response to avoid damage to their credit history.

  • How recent must my receivables be for Diversified Services to seek recovery of them?

    • We accept delinquencies up to five years old.

  • When should accounts be placed with Diversified Services Group?

    • The sooner an account is placed for collection (i.e. 90 days) the greater the chance for full recovery.

  • What if there is a dispute over the amount owed?

    • This is reviewed with you for substantiation. Then we proceed to solve the dispute with the debtor.

  • What if the debtor has disappeared?

    • We have techniques to locate debtors nationally if we are provided basic information.

  • What if the debtor claims they do not have the resources?

    • We can proceed with an asset search to ascertain the validity of thier claim. If true, we will set up a payment plan they can handle.

  • What if the debtor refuses to pay the bill?

    • We have the ability to report the delinquency to the credit bureaus and review the account for additional action.

  • What are those bureaus?

    • Trans Union, Experian and Equifax.

  • Do you take legal action?

    • As a last resort and only with your written permission.

  • If I have a judgment against an individual will you proceed to recover my funds?

    • Yes.

  • How long will recovery of my funds take?

    • That may vary from immediate to longer term, but we will continue our efforts until each account is resolved.

  • Where do my funds go once they are recovered?

    • Your funds are first deposited into a trust account.

  • When do I receive funds that have been recovered?

    • Recovered funds are paid to you by the 15th of the month following recovery.

  • How will I know the status of my receivables that have been assigned to Diversified Services Group?

    • At your request, you will receive a status report that lists all your accounts, current balances, payments received and the status of each account (i.e. promise to pay, paid in full, etc.)

  • Can I cancel the Collection Agreement?

    • Yes, there is a cancellation clause within the Collection Agreement.

  • How do I get started?
 

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